PRIVACY POLICY
ROOPKALA HERITAGE / ROOPKALASAREES (“ROOPKALASAREES” or “ROOPKALA HERITAGE” or “we” or “us” or “our”) respects our users privacy (“user/s” or “you” or “customer” or “purchaser”) and believes in being completely transparent while providing service, with an intention to ensure a smooth experience without you having to worry about the safety of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information and/or data you provide on our Website (“Website” or “site”).
ROOPKALA HERITAGE maintains 100% confidentiality of all your personal information collected by us on our website. We use secure and safe electronic architecture to ensure that all your personal data is safeguarded. Please note that these websites may include links to websites of third parties whose privacy practices / policies may differ from those of Roopkala Heritage. If you provide personal data to any of those websites, then your data is governed by their respective privacy policy statements.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE OR ACCESS OUR WEBSITE AND ITS SERVICES
We reserve the right to make changes to this Privacy Policy at any time and for any reason. You will be deemed to have been made aware of and will be deemed to have accepted the changes in any revised Privacy Policy, by your continued use of the Website, after the date such revised Privacy Policy is posted.
You are encouraged to periodically review this Privacy Policy to stay informed of the updates. The Privacy Policy may be accessed from the dedicated tab at the bottom of the website.
This Privacy Policy does not apply to the third-party online/mobile store/applications from which you make payments, which may also collect and use data about you, not in our control. We are not responsible for any of the data collected by any such third party due to faults of the users.
PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT
You must first create an account / sign up on our website to enable you to purchase our goods / products. You may also opt to receive promotional emails from us. The basic data we collect from the users comprises of data as set out herein.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways to improve the user experience that our website provides. The information we may collect via the Website, and includes but is not limited to:
- PERSONAL DATA
Demographic and other personally identifiable information (such as your name, age, mobile number, gender, address and email address) that you voluntarily disclose to us when registering/signing up and when choosing to participate in various activities related to the Website. If you choose to share data about yourself via other interactive areas of the Website, please be advised that all data you disclose will be accessible by us, unless shared with a third party website, not in our control.
- FINANCIAL DATA
Financial information, such as data related to your payment method (e.g. valid credit/debit card number, card brand, expiration date, UPI, net banking) are never collected by Roopkalasarees. All financial information is stored by a payment gateway, viz. RazorPay, and you are encouraged to review their privacy policy and contact them directly for responses to any queries that you may have. All data will be stored by the payment gateway as per the prevailing RBI guidelines, which you may review on their respective websites. As we do not store any such financial data in our systems, we shall not be held liable or responsible for any transaction failures, errors, etc. We have provided the details of the payment gateway :
https://razorpay.com/privacy/
- GEO-LOCATION INFORMATION
We may request access or permission to track location-based information from your mobile, computer or any other electronic device, either continuously or while you are using the Website, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
- COOKIES
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited The use of cookies by our [partners, affiliates, tracking utility company, service providers] is not covered by our privacy statement. We do have access or control over these cookies. Our [partners, affiliates, tracking utility company, service providers] use session ID cookies [to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.
- DATA FROM CONTESTS & GIVEAWAYS
Personal and other information you may voluntarily provide when entering contests or giveaways and/or responding to feedbacks and/or surveys, either through meta, any third party applications or other platforms, are only utilised to the extent of identifying / selecting a winner for the contest, and for no other purpose.
- FEEDBACK & SURVEYS
The data provided under the feedback forms and surveys that you may opt to fill out via our website and/or through META or other third party applications / sites is used for promotions only. We do not share any such data with marketing agencies or third parties.
HOW WE USE YOUR PERSONALLY IDENTIFIABLE INFORMATION
The site is an online shopping portal and uses the submitted information for sale-related transactions only. Information about customer’s email id is used during the course of order processing to make enquiries and get additional inputs/clarifications. The address and telephone number is used for the purpose of mailing the ordered consignment. Other than these areas, the information has no commercial usage.
A. USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient and customized experience. Specifically, we may use information collected about you via the Website to:
- Assist law enforcement.
- Compile anonymous statistical data and analysis for use internally.
- Create and manage your account and generate a personal profile/account about you to make future visits to the Website more personalized.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Website to you.
- Email you regarding your account or order.
- Fulfil and manage purchases, orders, payments, and other transactions related to the Website.
- Mailing the ordered consignments through third party courier agencies
- Monitor and analyse usage and trends to improve your experience with the Website.
- Notify you of updates to the Website and send you a newsletters.
- Offer new products, services, mobile websites, and/or recommendations to you.
- Request feedback
- Respond to product and customer service requests / queries.
B. DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- BY LAW OR TO PROTECT RIGHTS / LEGAL DISCLAIMER
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
- NEWSLETTERS
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive.
- SERVICE-RELATED ANNOUNCEMENTS
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to unsubscribe your account with intimation to us.
- MARKETING COMMUNICATIONS
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
- BUSINESS TRANSITIONS
In the event Roopkala Heritage goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our Website 60 days prior to any such change in ownership or control of your personal information. You may choose to opt out if you do not consent to the merger or sale, and we will take appropriate steps to deactivate your account and delete your personal data maintained in our servers. If the customer does not choose the opt out option, their data will automatically stand transferred under the Business Transition process to the new owner.
- ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct and/or update it by making the change on “my account” tab. In the case you wish to terminate, deactivate or delete your account permanently, you may do so by emailing our Customer Support at website@roopkalasarees.com. We generally respond to your request to access within 72 to 96 hours. On deletion / deactivation of your account, we shall retain your information for a period of 30 days, so as to provide a smooth experience and narrow the same to your preference and/or liking. We will retain and use your information as necessary to comply with our legal obligations and enforce our agreements. Post the 30 days period from ate of confirmation from our end, the data will be permanently deleted from our servers.
- WEB BEACONS
We employ [or our third party advertising partner employs] a software technology called Web Beacons, that help us better manage content on our site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, Web Beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered, to our customers’ personally identifiable information.
- LOG FILES
As is true of most Websites, we use third-party tracking services to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
- LINKS TO OTHER SITES
This Website may contain links to other sites or third parties that are not owned or controlled by Roopkala Heritage. Please be aware that we, Roopkala Heritage, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies only to information collected by this Website.
- CUSTOMER TESTIMONIALS AND REVIEWS
We post customer testimonials and reviews on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. When a customer chooses to post a review of a product, we ask for a nickname and location. If you would like to request to have your testimonial or review removed from our site you may do so my contacting us at website@roopkalasarees.com.
- PRODUCT ALERTS
We provide our users with the ability to opt / sign up to receive product alerts such as when the price of an items drops. We ask for a user’s email address for the purposes of providing this information. If you wish to no longer receive these product alerts you may email us at website@roopkalasarees.com.
C. SECURITY
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee or promise its absolute security.
D. INTERNET-BASED ADVERTISING
Additionally, we may use third-party software to serve ads on the Website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use Roopkala Heritage’s or similar tracking technology to help manage and optimize your online experience with us.
E. RETENTION OF DATA
Your personal information may be retained and may continue to be used until:
- the relevant purposes for the use of your information described in this Privacy Policy are no longer applicable;
- we are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain your personal information and the retention of your personal information is not required for the establishment, exercise or defence of any legal claim.
- Should you choose to terminate, delete or deactivate your account maintained with us.
F. APPLICABLE LAW AND JURISDICTION
By visiting an using our website, you agree that the laws of India, without regard to its conflict of laws principles, govern this Privacy Policy and any dispute arising in respect hereof shall be subject to and governed by the dispute resolution process set out in India and shall be held in Mumbai.
F. OPTIONS REGARDING YOUR INFORMATION
- ACCOUNT INFORMATION
You may at any time review or change the information in your account your account by:
- Logging into your account settings and updating your account
- Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
- EMAILS AND COMMUNICATIONS
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: [
- Noting your preferences at the time you register your account with the Website
- Logging into your account settings and updating your preferences.
- Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Roopkala Heritage
S. V. Road, Santacruz West
Mumbai, 400054
7506000078
website@roopkalasarees.com