FAQ’s
Is Cash On Delivery(COD) available with Roopkala Heritage?
Cash On Delivery(COD) is available across India for orders placed up to 25000 INR
Please Note – For COD orders, the style will come in standard measurements as mentioned in the size chart. Any customization or add-ons are not available for COD orders.
Does Roopkala Heritage deliver Internationally?
Yes we ship Worldwide.
What are the shipping charges for International Delivery?
Roopkala Heritage ships Internationally and shipping charges are free for orders above 100 USD. For orders below 100 USD a flat rate of 2500 INR is charged for shipping outside India.
Will I Receive A Quality Product By Roopkala Heritage?
As an Legacy brand, we go through thorough and strict quality and design benchmarks. Roopkala Heritage product goes through a Quality Control process to ensure that you receive the best.
Can I exchange a product purchased on the website?
Yes if you reside in India
Exchanges are available for products within 48 hours of delivery. Items must be in original condition with all tags intact. Our team will innate the request for exchange of product once the process to replace is complete.
For international customers
Exchange is available for products within 72 hours of delivery. Items must be in original condition. Customers will be responsible to ship the product back to us with tracking details at website@roopkalasarees.com. The customer will be liable to pay the return shipping and customs charges which are non-refundable.
What is the process to exchange a product purchased through www.roopkalasarees.com?
Please follow the below process:
To return an item, send us an email at website@roopkalasarees.com or reach out to us on WhatsApp on +91 7506000078. Share a photo showing the condition of the item with a detailed reason to replace the product. Our team will get in touch with you accordingly. A quality check is performed once we receive the product back. If the product passes the quality check, we will issue you a credit note valid for 6 months from the date of Issuance. For any further assistance please feel free to reach out to us on the given email or WhatsApp.