FAQ

1. Is Cash On Delivery available with Roopkala?

A- Cash On Delivery is available across India for orders placed up to Rs.5000/-

(Shipping charges for all over India are Free)

 

2. Does Roopkala deliver Internationally? What are the shipping charges for International Delivery?

A – Yes, Roopkala has the facility for International Delivery and shipping charges are free for orders above INR.25000.For orders

below Rs 25000,a flat rate of Rs 2500 is charged for shipping outside the country.

 

3. What is the estimate delivery time?

A – Our Ready to ship collection takes 7-10 working days.

For made to order and customized orders it takes  10-15 working days for Domestic or International orders.

*The delivery time may vary as per the product.

 

4. Does Roopkala have a Return Policy?

A – Yes, we do have a Return Policy. Kindly visit the link mentioned below:

https://roopkalasarees.com/return-policy/

For further queries contact +919167656600 

 

5. Does Roopkala provide customisation?

A – Yes we do .We customise only our designs like changes in colour, style and sizing. This is subject to availability of the fabric.

    

6. What modes of payments are available at Roopkala?

A – We provide Credit Card, Debit Card and Cash On Delivery and Net Banking Facility.

 

7. Do you ship to my Country? Which currency can I buy?

A – We ship across 200 countries and accept only Indian Currency.

 

8. How do I redeem my promo code?

A – You can enter the promo code in the space provided on our carts page just before the checkout.

 

9.Still have a query?

A – Get in touch with us at +919167656600 or +919324361802 , or you can mail us at [email protected]

 

10. Can I get a product altered as per my fit?

A- Yes, we can alter your outfits as per you fit. Once the order is placed with us, a measurement form will be sent to you on your

Order Confirmation mail. You can fill this up if any alteration is required. You can also contact us at [email protected]

for any further assistance.

 

Important Note* 

The above FAQ’s are only related to ONLINE  purchase.

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