FAQs

Q. What is the estimated delivery timeline?

A. 3-5 days for Metro Cities 5-7 days for across India7-10 days for International Shipping

Q. Is Cash On Delivery (COD) available with Roopkala Heritage?

A. Yes! Cash On Delivery payment is available for all orders under ₹25,000.

Q. Does Roopkala Heritage deliver Internationally?

A. Yes! Roopkala Heritage delivers worldwide.

Q. What are the shipping charges for International Delivery?

A. Roopkala Heritage ships Internationally and shipping charges are free for orders above 100 USD. For orders below 100 USD a flat rate of 2500 INR is charged for shipping outside India.

Q. Can I exchange a product purchased on the website?

A. For Indian customersExchanges are available for products within 48 hours of delivery. Items must be in original condition with all tags intact. Our team will initiate the request for exchange of product once the process to replace is complete.

For international customers

Exchange is available for products within 72 hours of delivery. Items must be in original condition. Customers will be responsible to ship the product back to us with tracking details at website@roopkalasarees.com. The customer will be liable to pay the return shipping and customs charges which are non-refundable.

Q. Do you offer expert advice to select the right garment for special occasions?

A. Yes! When shopping in-store, our dedicated team members would be present to guide you through our range of apparel.

Q. What is the process for booking a virtual styling consultation?

A. Booking a virtual styling consultation has never been easier than with Roopkala Heritage. Just fill out this form <hyperlink form> and wait for us to reach out to you!

Q. Is tailoring or customization available for off-the-rack purchases?

A. Absolutely! We want you to own every purchase of yours to the fullest. Share your measurements with us, and we will get back to you with the additional costs and timeline of the same.

Q. What payment options and financing plans do you support?

A. For Indian customers . We accept all payment modes. For International Customers We accept credit cards.